Key Skills

Software

No software listed

Top Subject Matter

No subject matter listed

Top Data Types

Audio

Top Label Types

Action Recognition

Audio Recording

Freelancer Overview

I have over 3 years of experience in software quality analysis, with a strong focus on testing and validating conversational AI systems, including IVR and contact center applications. My work has involved analyzing user stories and call flow diagrams to derive precise test scenarios, executing both manual and automated test cases, and ensuring high-quality data annotation for voice and non-voice AI interactions. I am skilled in using tools like Genesys Designer, Cyara for automation, Google DFCX Bots, and JIRA for test management. My background in reviewing call flows, performing prompt validations, and conducting detailed XML log analysis has given me a keen eye for data accuracy and consistency—skills essential for data labeling and AI training data roles. I am experienced in collaborating within Agile teams and am committed to delivering reliable, well-structured datasets that enhance AI performance.

Labeling Experience

Education

Work History