IT Support Specialist
As an IT Support Specialist at TELUS International, I provided technical support for hardware, software, and network connectivity issues for end users. My responsibilities included troubleshooting, escalating complex cases, documenting solutions, and maintaining user satisfaction. I consistently handled high ticket volume while delivering quality customer service and prompt issue resolution.
• Provided phone, email, and in-person support for technical issues.
• Maintained a high first-contact resolution rate and user satisfaction.
• Collaborated with teams to reduce downtime and streamline communication.
• Utilized ticketing systems for accurate case management and faster resolution.
As an IT Support Specialist at TELUS International, I provided technical support for hardware, software, and network connectivity issues for end users. My responsibilities included troubleshooting, escalating complex cases, documenting solutions, and maintaining user satisfaction. I consistently handled high ticket volume while delivering quality customer service and prompt issue resolution. • Provided phone, email, and in-person support for technical issues. • Maintained a high first-contact resolution rate and user satisfaction. • Collaborated with teams to reduce downtime and streamline communication. • Utilized ticketing systems for accurate case management and faster resolution.
2021 - 2022