Customer Service Representative
As a Customer Service Representative, I handled customer inquiries and documented all interactions with a focus on structure and accuracy. I ensured the correct classification of customer issues and maintained data integrity in all records. Working in this role strengthened my discipline in following protocols and improved my ability to manage large routine workloads. • Logged and categorized all customer interactions, complaints, and resolutions. • Applied company protocols to problem solving and documentation. • Maintained accuracy in data entry and reporting tasks. • Classified issues by type, urgency, and resolution in company records.