Philip Kasale

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Freelancer Overview

Philip Kasale Wangui Tel: +254 722 140 203 | Email: philomaich1@gmail.com Career Profile Dynamic Business Development and Customer Care professional with over 5 years of progressive experience in the financial and customer service sectors. Skilled in business development, customer relations, sales and marketing, client management, relationship building, market research, and opportunity identification. Recognized for delivering excellent customer service, achieving performance targets, and building strong client loyalty. Education Techsavanna Training College Certificate in Information Technology (2016 – 2018) Safaricom PLC Certificate in Customer Service and Conduct Racecourse Secondary School KCSE Certificate (2012 – 2016) Newlight Preparatory School KCPE Certificate (2004 – 2011) Professional Experience Poa Internet – Call Center Agent / Support (September 2024 – December 2024) (cid:127) Handled inbound and outbound calls, addressing customer inquiries and complaints. (cid:127) Logged customer interactions in CRM software. (cid:127) Provided accurate product and service information. (cid:127) Met performance targets, including call handling time and resolution rates. Call Center International (CCI) – Customer Support (Metro by T-Mobile USA) (July 2023 – January 2024) (cid:127) Managed inbound calls for billing reviews, payments, and account troubleshooting. (cid:127) Assisted customers with online purchases and service-related issues. (cid:127) Delivered technical support a

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Philip K. hasn’t added any AI Training or Data Labeling experience to their OpenTrain profile yet.