AI Voicebot Tester (Freelance)
Audio
Reviewed AI voicebot conversations for natural language understanding accuracy and conversational flow. Identified and flagged logic flaws, transcription errors, and anomalies for model improvement. Maintained rigorous QA standards ensuring higher reliability of automated customer service AI. • Evaluated over 2,500 audio interactions between customers and the AI.• Systematically documented issues and provided actionable feedback to developers.• Assessed both the linguistic and functional performance of the voice AI models.• Contributed to iterative enhancements of the AI system through continuous assessment.
Reviewed AI voicebot conversations for natural language understanding accuracy and conversational flow. Identified and flagged logic flaws, transcription errors, and anomalies for model improvement. Maintained rigorous QA standards ensuring higher reliability of automated customer service AI. • Evaluated over 2,500 audio interactions between customers and the AI.• Systematically documented issues and provided actionable feedback to developers.• Assessed both the linguistic and functional performance of the voice AI models.• Contributed to iterative enhancements of the AI system through continuous assessment.
2025 - Present