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Praise Olarewaju

Customer Support Specialist – Oyo State Agricultural Development Agency

Nigeria flagIbadan, Nigeria
$10.00/hrIntermediateData Annotation TechEncord

Key Skills

Software

Data Annotation TechData Annotation Tech
EncordEncord

Top Subject Matter

Customer interaction data
Support and customer feedback data

Top Data Types

TextText
ImageImage
DocumentDocument

Top Task Types

Data CollectionData Collection
SegmentationSegmentation
Point/Key PointPoint/Key Point
Object DetectionObject Detection
Text SummarizationText Summarization
TranscriptionTranscription

Freelancer Overview

Customer Support Specialist – Oyo State Agricultural Development Agency. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Agricultural Science, Ekiti State University. AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

IntermediateEnglishYoruba

Labeling Experience

Customer Support Specialist – Oyo State Agricultural Development Agency

Text
This role involved evaluating data quality and annotating user records for workflow improvements. User behavior and feedback trends were systematically tracked to enhance the structured documentation process. I meticulously maintained data consistency, identifying and addressing inaccuracies across large datasets. • Analyzed and annotated over 1,500 customer interaction records • Evaluated patterns to identify inconsistencies and errors • Generated structured reports for data-driven decisions • Followed structured guidelines to ensure data quality

This role involved evaluating data quality and annotating user records for workflow improvements. User behavior and feedback trends were systematically tracked to enhance the structured documentation process. I meticulously maintained data consistency, identifying and addressing inaccuracies across large datasets. • Analyzed and annotated over 1,500 customer interaction records • Evaluated patterns to identify inconsistencies and errors • Generated structured reports for data-driven decisions • Followed structured guidelines to ensure data quality

2023 - Present

Support Data Analyst – Hizkeel Analytixs

TextData Collection
This position required cleaning, annotating, and structuring raw datasets for analytical reporting. I tracked feedback and ensured dataset accuracy, collaborating with colleagues for improved customer experience. Data was consistently prepared for use in reports and insights. • Cleaned and annotated raw support data • Identified and corrected inconsistencies in user feedback • Collaborated on retention strategies using analytical insights • Generated clear, actionable reports from annotated data

This position required cleaning, annotating, and structuring raw datasets for analytical reporting. I tracked feedback and ensured dataset accuracy, collaborating with colleagues for improved customer experience. Data was consistently prepared for use in reports and insights. • Cleaned and annotated raw support data • Identified and corrected inconsistencies in user feedback • Collaborated on retention strategies using analytical insights • Generated clear, actionable reports from annotated data

2023 - 2023

Education

E

Ekiti State University

Bachelor of Agricultural Science, Agricultural Science

Bachelor of Agricultural Science
Not specified

Work History

O

Oyo State Agricultural Development Agency

Customer Support Specialist

Ibadan
2023 - Present
H

Hizkeel Analytixs

Support Data Analyst

Ibadan
2023 - 2023