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Precious Fred

Technical Support Analyst

Nigeria flagLagos, Nigeria
Intermediate

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

DocumentDocument
TextText

Top Task Types

No task types listed

Freelancer Overview

Technical Support Analyst. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Espam Formation University (2018). AI-training focus includes data types such as Document.

Intermediate

Labeling Experience

Technical Support Analyst

As a Technical Support Analyst, I provided critical administrative and IT support to multiple departments, ensuring efficient system operations and prompt resolution of technical issues. I coordinated meetings, prepared essential documents, and tracked the progress of various projects. My role required technical troubleshooting skills and strong organization to enhance infrastructure reliability and team communication. • Delivered technical support and resolved issues with a focus on accuracy and timeliness. • Coordinated regular meetings and prepared comprehensive reports and presentations. • Managed technical requests through internal ticket systems, improving documentation accuracy. • Collaborated cross-functionally to enhance data accessibility and infrastructure reliability.

As a Technical Support Analyst, I provided critical administrative and IT support to multiple departments, ensuring efficient system operations and prompt resolution of technical issues. I coordinated meetings, prepared essential documents, and tracked the progress of various projects. My role required technical troubleshooting skills and strong organization to enhance infrastructure reliability and team communication. • Delivered technical support and resolved issues with a focus on accuracy and timeliness. • Coordinated regular meetings and prepared comprehensive reports and presentations. • Managed technical requests through internal ticket systems, improving documentation accuracy. • Collaborated cross-functionally to enhance data accessibility and infrastructure reliability.

2023 - Present

Customer Service & Administrative Support

Document
In my role as Remote Customer Service & Administrative Support, I provided client support via calls, email, and chat, handling order tracking and document management. I managed CRM and spreadsheet tools to ensure client profiles were current and accurate, allowing for detailed reporting. The position required excellent communication and multitasking skills in a remote environment. • Delivered prompt and effective customer support and inquiry resolution for clients. • Maintained accurate client records and managed reports using CRM and spreadsheets. • Scheduled follow-ups and coordinated virtual meetings to support cross-functional teams. • Improved client satisfaction through consistent follow-up and streamlined reporting processes.

In my role as Remote Customer Service & Administrative Support, I provided client support via calls, email, and chat, handling order tracking and document management. I managed CRM and spreadsheet tools to ensure client profiles were current and accurate, allowing for detailed reporting. The position required excellent communication and multitasking skills in a remote environment. • Delivered prompt and effective customer support and inquiry resolution for clients. • Maintained accurate client records and managed reports using CRM and spreadsheets. • Scheduled follow-ups and coordinated virtual meetings to support cross-functional teams. • Improved client satisfaction through consistent follow-up and streamlined reporting processes.

2020 - 2021

Education

E

Espam Formation University

Bachelor of Science, Computer Science

Bachelor of Science
2015 - 2018

Work History

S

Stanbic IBTC Bank

Technical Support Analyst

Lagos
2023 - Present
W

Wema Bank

Information Security Analyst

Lagos
2021 - 2023