QA Analyst (Conversational AI) | StudySmarter
As a QA Analyst (Conversational AI) at StudySmarter, I worked to optimize dialogue flows and enhance virtual assistant performance. My tasks involved log analysis to identify friction points and support data-driven improvements in conversational AI systems. I also managed the bug tracking process to streamline AI deployment cycles. • Analyzed user-bot dialogue logs to flag misunderstood intents and flows. • Labeled and rated chat conversation segments for improvement prioritization. • Coordinated data annotation insights with product development teams. • Ensured compliance with QA standards for conversational AI features.