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Raghav Naganathan

Raghav Naganathan

Support Account Manager - Technology & Internet

INDIA flag
Bangalore, India
$30.00/hrIntermediateScale AILabelboxInternal Proprietary Tooling

Key Skills

Software

Scale AIScale AI
LabelboxLabelbox
Internal/Proprietary Tooling
Other
AppenAppen

Top Subject Matter

No subject matter listed

Top Data Types

TextText
AudioAudio

Top Label Types

RLHF
Fine Tuning
Prompt Response Writing SFT
Question Answering
Transcription
Audio Recording

Freelancer Overview

With a strong background in support account management and technical troubleshooting, I bring extensive experience in data-driven decision-making, process optimization, and quality assurance—skills that are essential for data labeling and AI training data roles. My work has involved analyzing customer data, monitoring system performance, conducting root cause analysis, and ensuring the accuracy and integrity of information used for resolving technical issues. I have collaborated across teams to streamline processes, improve documentation, and maintain high standards in data handling, which translates well to managing and validating large datasets for AI and machine learning projects. I am skilled at identifying patterns, capturing feedback for continuous improvement, and ensuring data quality, all while maintaining strong communication and problem-solving abilities.

IntermediateEnglish

Labeling Experience

Appen

Audio for commands

AppenAudioAudio Recording
Recorded over 150 commands in English for a proprietary device, undergoing testing.

Recorded over 150 commands in English for a proprietary device, undergoing testing.

2025

Audio Data labelling

OtherAudioTranscription
Listening to ATC recordings and transcribing the speech to demarcate between speakers.

Listening to ATC recordings and transcribing the speech to demarcate between speakers.

2025

Question and Answer related prompts

Internal Proprietary ToolingTextQuestion Answering
Short term project with regard to customer support queries labelling and RCA types.

Short term project with regard to customer support queries labelling and RCA types.

2025 - 2025
Labelbox

LabelBox related

LabelboxTextRLHFFine Tuning
Multiple projects

Multiple projects

2024 - 2025
Scale AI

Outlier related

Scale AITextRLHFFine Tuning
Multiple projects pertaining to RLHF, Supervised Fine Tuning and SFT

Multiple projects pertaining to RLHF, Supervised Fine Tuning and SFT

2024 - 2025

Education

G

Global Academy of Technology

Bachelor of Engineering, Engineering

Bachelor of Engineering
2008 - 2012
G

Global Academy of Technology

Bachelors, Information Science

Bachelors
2008 - 2012

Work History

S

Sprinklr

Platinum Support Account Manager

Bangalore
2020 - Present
S

Sprinklr

Senior Product Support Engineer

Bangalore
2019 - 2020