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Freelancer Overview

I am a data operations and workforce management professional with over five years of experience ensuring data accuracy, process optimization, and efficient operations in high-volume environments. My background includes extensive use of tools such as NICE IEX, NICE CXOne, Power BI, and Excel to manage, analyze, and present large datasets for real-time decision-making. I have a proven track record of meticulous data entry, schedule management, and KPI monitoring, consistently identifying trends and implementing actionable improvements. Currently pursuing a degree in Information Technology and Data Analytics, I am expanding my expertise in real-time and intraday operations, and I am passionate about leveraging data-driven insights to enhance organizational performance. My attention to detail, analytical problem-solving skills, and ability to collaborate across teams position me well for roles focused on data labeling, annotation, and AI training data quality.

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