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Relebohile Monatisa

Relebohile Monatisa

Chat Moderator / Online Support Specialist

SOUTH_AFRICA flag
2 Indwe Allanridge, South Africa
$15.00/hrIntermediateDon T Disclose

Key Skills

Software

Don't disclose

Top Subject Matter

Online chat moderation and content safety
Linguistics / languages / translation
Customer service / support / moderation

Top Data Types

ImageImage
VideoVideo
AudioAudio

Top Task Types

Classification
RLHF

Freelancer Overview

I have one full year of hands-on experience in AI training through Prolific, where I completed numerous paid studies focused on evaluating and refining AI models. This included tasks such as reviewing AI-generated responses for accuracy, relevance, and quality; providing nuanced comparative feedback (e.g., choosing and justifying better outputs based on criteria); fact-checking information; and contributing structured annotations or reasoning judgments, directly supporting reinforcement learning from human feedback, model evaluation, ground truth validation, and training data creation. These tasks required strong attention to detail, following complex guidelines precisely, clear written communication in English, and the ability to spot logical flaws or biases under time constraints, which built my proficiency in human judgment for AI improvement.

IntermediateXhosaZuluEnglish

Labeling Experience

AI training

VideoRLHF
I have one full year of practical experience in AI training and data labeling through Prolific, where I consistently completed paid studies involving multimodal evaluation and annotation. This included reviewing and annotating images (e.g., interpreting content, applying labels/rules, spotting inconsistencies for computer vision training), audio (e.g., evaluating speech, generating/annotating sound clips for speech recognition or quality checks), and videos (e.g., frame-by-frame tracking, labeling actions/events, providing feedback on sequences for video understanding models)—all contributing to reinforcement learning from human feedback (RLHF), model evaluation, ground truth creation, and AI safety/validation. These tasks demanded precise guideline adherence, attention to detail across media types, clear reasoning in feedback, and consistent quality judgments under varying complexity, building transferable skills in human-in-the-loop data refinement for text, visual, and auditory AI systems.

I have one full year of practical experience in AI training and data labeling through Prolific, where I consistently completed paid studies involving multimodal evaluation and annotation. This included reviewing and annotating images (e.g., interpreting content, applying labels/rules, spotting inconsistencies for computer vision training), audio (e.g., evaluating speech, generating/annotating sound clips for speech recognition or quality checks), and videos (e.g., frame-by-frame tracking, labeling actions/events, providing feedback on sequences for video understanding models)—all contributing to reinforcement learning from human feedback (RLHF), model evaluation, ground truth creation, and AI safety/validation. These tasks demanded precise guideline adherence, attention to detail across media types, clear reasoning in feedback, and consistent quality judgments under varying complexity, building transferable skills in human-in-the-loop data refinement for text, visual, and auditory AI systems.

2023 - 2025

Chat Moderator / Online Support Specialist

TextClassification
Reviewed and moderated user-generated chats to ensure compliance and quality as part of remote platform content handling. Assessed conversations for adherence to rules, flagging and escalating violations for further action. Maintained meticulous records following detailed guidelines and platform updates. • Classified chat content by topic, intent, and rule violations • Identified and annotated emotional tone and user support cases • Utilized web-based moderation tools for labeling actions • Ensured accurate and confidential labeling in a remote environment

Reviewed and moderated user-generated chats to ensure compliance and quality as part of remote platform content handling. Assessed conversations for adherence to rules, flagging and escalating violations for further action. Maintained meticulous records following detailed guidelines and platform updates. • Classified chat content by topic, intent, and rule violations • Identified and annotated emotional tone and user support cases • Utilized web-based moderation tools for labeling actions • Ensured accurate and confidential labeling in a remote environment

2023 - 2025

Education

N

N/A

National Senior Certificate, General Education

National Senior Certificate
Not specified

Work History

C

CloudWorkers

Chat Moderator and Online Support Specialist

N/A
2023 - Present