IT Support Technician
Provided technical support and troubleshooting for hotel staff and guests, maintaining IT systems and hardware. Ensured prompt resolution of technical issues to minimize downtime and enhance the guest experience. Developed strong customer service and multitasking abilities in a fast-paced hospitality environment.
• Troubleshot hardware and software issues for computers and devices
• Assisted with network maintenance and connectivity issues
• Responded promptly to service requests from hotel employees
• Supported the roll-out of new software and technology upgrades
Provided technical support and troubleshooting for hotel staff and guests, maintaining IT systems and hardware. Ensured prompt resolution of technical issues to minimize downtime and enhance the guest experience. Developed strong customer service and multitasking abilities in a fast-paced hospitality environment. • Troubleshot hardware and software issues for computers and devices • Assisted with network maintenance and connectivity issues • Responded promptly to service requests from hotel employees • Supported the roll-out of new software and technology upgrades
2024 - 2025