Key Skills

Software

Lionbridge

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Top Label Types

Prompt Response Writing SFT

Freelancer Overview

I have over 9 years of experience in product support, QA, and live operations, working with high-profile consumer software and gaming environments. My background includes hands-on expertise in structured data annotation, issue documentation, and incident escalation within agile teams, using tools like Jira, Confluence, Unity, and Zendesk-style ticketing systems. I am skilled at identifying, labeling, and reporting high-impact user issues and trends, supporting both manual and exploratory testing across multi-platform and multiplayer projects, including major titles like Call of Duty and Diablo IV. My ability to communicate technical findings, maintain clear documentation, and collaborate cross-functionally ensures high-quality training data and continuous workflow improvements for AI and data-driven projects.

Labeling Experience

Education

Work History