Field Technician (Level 1)
Video
I worked as a Level 1 Field Technician responsible for the onsite diagnosis of both hardware and software issues with mobile devices. My duties included managing warranty procedures and software recovery (flashing) for cellular devices. I prioritized customer service and swift issue resolution while adhering to company protocols.
• Diagnosed and repaired mobile hardware and software issues onsite.
• Performed software recovery (flashing) and warranty management for devices.
• Delivered prompt customer support and technical explanations.
• Logged and tracked incident reports and resolutions for follow-up.
I worked as a Level 1 Field Technician responsible for the onsite diagnosis of both hardware and software issues with mobile devices. My duties included managing warranty procedures and software recovery (flashing) for cellular devices. I prioritized customer service and swift issue resolution while adhering to company protocols. • Diagnosed and repaired mobile hardware and software issues onsite. • Performed software recovery (flashing) and warranty management for devices. • Delivered prompt customer support and technical explanations. • Logged and tracked incident reports and resolutions for follow-up.
2015 - 2016