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R

Roselier Arellano

Email and Chat Support Specialist

Philippines flagCalamba City, Philippines
$3.00/hrEntry LevelOther

Key Skills

Software

Other

Top Subject Matter

No subject matter listed

Top Data Types

TextText
AudioAudio

Top Task Types

TranscriptionTranscription

Freelancer Overview

Email and Chat Support Specialist. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Laguna College of Business and Arts (2007). AI-training focus includes data types such as Text and Audio and labeling workflows including Transcription.

Entry LevelEnglish

Labeling Experience

Email and Chat Support Specialist

TextTranscription
As an email and chat support specialist, I provided exceptional assistance to customers through digital communication channels. My responsibilities included resolving customer inquiries and concerns while maintaining a high level of professionalism. I worked closely with international teams to deliver seamless customer support experiences. • Delivered prompt and professional support via chat, email, and phone. • Ensured customers felt safe and satisfied with the service. • Collaborated with global teams to resolve complex issues. • Maintained thorough documentation of customer interactions.

As an email and chat support specialist, I provided exceptional assistance to customers through digital communication channels. My responsibilities included resolving customer inquiries and concerns while maintaining a high level of professionalism. I worked closely with international teams to deliver seamless customer support experiences. • Delivered prompt and professional support via chat, email, and phone. • Ensured customers felt safe and satisfied with the service. • Collaborated with global teams to resolve complex issues. • Maintained thorough documentation of customer interactions.

2022 - 2023

Transcriber and Quality Control Agent

AudioTranscription
As a transcriber and quality control agent, I was responsible for producing high-quality transcriptions from audio messages. My main focus was to convert voice messages from Australian users accurately and efficiently. I ensured customers received accurate text transcriptions of their messages. • Provided high-quality, timely transcriptions for clients. • Maintained accuracy and attention to detail in all work. • Ensured confidentiality of customer information. • Monitored and reviewed transcriptions for quality assurance.

As a transcriber and quality control agent, I was responsible for producing high-quality transcriptions from audio messages. My main focus was to convert voice messages from Australian users accurately and efficiently. I ensured customers received accurate text transcriptions of their messages. • Provided high-quality, timely transcriptions for clients. • Maintained accuracy and attention to detail in all work. • Ensured confidentiality of customer information. • Monitored and reviewed transcriptions for quality assurance.

2015 - 2018

Education

L

Laguna College of Business and Arts

Bachelor of Science, Computer Science

Bachelor of Science
2007 - 2013

Work History

C

Concentrix

Email and Chat Support Specialist

Calamba City
2022 - 2023
T

Teletech

Chat Support Agent

Calamba City
2019 - 2021