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Rosemary Ipeayeda

Program Officer /Quality Control Specialist, Contact Center AI Telephone Reporting System Implementation

Canada flagCalgary, Canada
$50.00/hrExpertInternal Proprietary Tooling

Key Skills

Software

Internal/Proprietary Tooling

Top Subject Matter

Contact center telephone reporting automation
AI-powered IVR
Financial, legal Services & Contract Review

Top Data Types

AudioAudio
DocumentDocument
TextText

Top Task Types

Classification
Data Collection

Freelancer Overview

Program Officer / Quality Control Specialist. Brings 21+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Master of Business Administration, National Open University (2023) and Master of Arts, UNBC (2023). AI-training focus includes data types such as Text and labeling workflows including Classification.

ExpertEnglish

Labeling Experience

Program Officer / Quality Control Specialist

TextClassification
I implemented and managed an AI-powered telephone reporting system for a government agency. My responsibilities included defining intents, mapping conversation flows, and conducting data annotation to improve model accuracy. I evaluated AI-generated outputs and supported the user acceptance testing phase. • Defined conversational intents and designed annotation guidelines • Labeled and classified textual interaction data from AI voice systems • Mapped conversation flows for improved AI comprehension • Conducted quality assurance checks on AI system outputs

I implemented and managed an AI-powered telephone reporting system for a government agency. My responsibilities included defining intents, mapping conversation flows, and conducting data annotation to improve model accuracy. I evaluated AI-generated outputs and supported the user acceptance testing phase. • Defined conversational intents and designed annotation guidelines • Labeled and classified textual interaction data from AI voice systems • Mapped conversation flows for improved AI comprehension • Conducted quality assurance checks on AI system outputs

2019 - 2023

Education

U

University of Toronto

Certificate in Business Analysis, Business Analysis

Certificate in Business Analysis
2020 - 2023
U

University of Northern British Columbia

Graduate, Development Economics

Graduate
2017 - 2019

Work History

C

Coast Capital Savings

Business Analyst

Surrey
2022 - Present
V

VAAB Engineering Ltd

Project Manager

Vancouver
2020 - Present