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R

Rossi Matteo

AI triage pipeline designer

Tanzania flagDar es Salaam, Tanzania
ExpertOther

Key Skills

Software

Other

Top Subject Matter

Customer Support Ticket Classification
Document Classification

Top Data Types

TextText
DocumentDocument

Top Task Types

Classification

Freelancer Overview

AI triage pipeline designer. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Science, Kisii University (2019). AI-training focus includes data types such as Text and Document and labeling workflows including Classification.

Expert

Labeling Experience

AI triage pipeline designer

TextClassification
I designed an AI triage pipeline using the OpenAI API to automatically categorize and route support tickets. My work centered on training the model to understand, classify, and sort textual support queries efficiently. This system handled varied types of written requests and required building annotated training data to improve classification accuracy. • Labeled support ticket text into predefined categories. • Collaborated with team members to refine label schema for automated routing. • Evaluated AI model performance and iteratively updated labeled examples. • Used internal/proprietary tools integrated with OpenAI API for data annotation and pipeline management.

I designed an AI triage pipeline using the OpenAI API to automatically categorize and route support tickets. My work centered on training the model to understand, classify, and sort textual support queries efficiently. This system handled varied types of written requests and required building annotated training data to improve classification accuracy. • Labeled support ticket text into predefined categories. • Collaborated with team members to refine label schema for automated routing. • Evaluated AI model performance and iteratively updated labeled examples. • Used internal/proprietary tools integrated with OpenAI API for data annotation and pipeline management.

2022 - Present

AI-assisted document classification project

OtherDocumentClassification
For my final year project, I built an AI-assisted document classification system using Python and scikit-learn. The project focused on creating a labeled dataset of documents to train and evaluate classification algorithms. I manually annotated and validated document samples to ensure the reliability of the model. • Selected and prepared document samples for annotation. • Developed a custom label taxonomy for document types and topics. • Used Python and scikit-learn to build and test classification models with annotated data. • Validated and reviewed label consistency for high-quality training data.

For my final year project, I built an AI-assisted document classification system using Python and scikit-learn. The project focused on creating a labeled dataset of documents to train and evaluate classification algorithms. I manually annotated and validated document samples to ensure the reliability of the model. • Selected and prepared document samples for annotation. • Developed a custom label taxonomy for document types and topics. • Used Python and scikit-learn to build and test classification models with annotated data. • Validated and reviewed label consistency for high-quality training data.

2019 - 2019

Education

K

Kisii University

Bachelor of Science, Computer Science

Bachelor of Science
2015 - 2019

Work History

N

NexaTech Solutions

Senior Backend Engineer

Dar es Salaam
2022 - Present
A

AfriLogix Technologies

Software Developer

Dodoma
2021 - 2022