Contact Centre Coordinator
Entity Ner Classification
In the role of Contact Centre Coordinator, I supervised crisis line operations and mentored volunteers during high-pressure situations. I provided real-time decision-making support across multiple helplines, ensuring prompt and effective assistance to callers. My work emphasized accurate referrals and support for individuals in crisis.
• Supervised crisis line operations and mentored volunteers during high-risk calls.
• Provided support on the Alberta 211 Line, Family Violence Line, and Bullying Helpline.
• Delivered real-time decision making support and accurate referrals to callers.
• Facilitated comprehensive training for new volunteers and staff.
In the role of Contact Centre Coordinator, I supervised crisis line operations and mentored volunteers during high-pressure situations. I provided real-time decision-making support across multiple helplines, ensuring prompt and effective assistance to callers. My work emphasized accurate referrals and support for individuals in crisis. • Supervised crisis line operations and mentored volunteers during high-risk calls. • Provided support on the Alberta 211 Line, Family Violence Line, and Bullying Helpline. • Delivered real-time decision making support and accurate referrals to callers. • Facilitated comprehensive training for new volunteers and staff.
2015 - 2020