System Engineer
As a System Engineer, I provided L1/L2 technical support for IBM DataPower XI52 appliances, ensuring the availability of XML, SOAP, and REST-based services. I troubleshot and resolved issues related to Multi-Protocol Gateways and managed secure data transmission protocols. I maintained documentation for system configurations and supported high client satisfaction with prompt technical solutions. • Handled troubleshooting and resolution of MPGW, XML Firewalls, and Web Service Proxy configurations. • Managed SSL/TLS configurations and mutual certificate authentication. • Documented internal system configurations and support procedures for audit readiness. • Delivered prompt and accurate client support, maintaining high satisfaction rates.