Business & Integration Arch Associate - Machine Learning & Data Science
Performed categorization of support tickets from various companies and government organizations using an existing AI system. The work involved analyzing ticket content to identify thematic categories, enabling subsequent business insight generation. Collaborated to support improvement of the AI's classification accuracy and thematic reporting. • Used AI tools to assign thematic categories to support tickets • Facilitated pattern recognition for business problems • Aided in enhancement of AI-generated classification outcomes • Generated data to inform personalized insights