Trust & Safety Analyst (Content Moderator)
TelusTextClassification
As a Trust & Safety Analyst (Content Moderator) at Telus Digital, I enforced content policies by reviewing user submissions for compliance, trust, and safety. My responsibilities included evaluating large volumes of textual data and applying established guidelines to moderate content. I ensured sensitive or inappropriate material was flagged and removed as necessary to maintain a safe digital environment.
• Reviewed over 500 text submissions per day for policy violations and compliance.
• Conducted risk mitigation and escalation handling on flagged content.
• Achieved promotion to Subject Matter Expert (SME) within 12 months by exceeding KPIs.
• Used proprietary internal tools provided by Telus Digital for moderation and annotation tasks.
As a Trust & Safety Analyst (Content Moderator) at Telus Digital, I enforced content policies by reviewing user submissions for compliance, trust, and safety. My responsibilities included evaluating large volumes of textual data and applying established guidelines to moderate content. I ensured sensitive or inappropriate material was flagged and removed as necessary to maintain a safe digital environment. • Reviewed over 500 text submissions per day for policy violations and compliance. • Conducted risk mitigation and escalation handling on flagged content. • Achieved promotion to Subject Matter Expert (SME) within 12 months by exceeding KPIs. • Used proprietary internal tools provided by Telus Digital for moderation and annotation tasks.
2024 - Present