Customer Service Associate
As a Customer Service Associate, I handled customer queries via inbound and outbound calls, ensuring prompt and effective issue resolution. I was promoted to multiple specialized roles where I guided other executives, handled sensitive cases, and addressed complex escalations. This position developed my ability to manage high-pressure situations and required advanced problem-solving and customer relations skills. • Handled various customer queries and issues through calls and follow-up actions.
• Guided junior executives on policy matters and process improvements.
• Managed payment-related and escalated customer cases.
• Applied strong communication and analytical skills to resolve customer concerns.
As a Customer Service Associate, I handled customer queries via inbound and outbound calls, ensuring prompt and effective issue resolution. I was promoted to multiple specialized roles where I guided other executives, handled sensitive cases, and addressed complex escalations. This position developed my ability to manage high-pressure situations and required advanced problem-solving and customer relations skills. • Handled various customer queries and issues through calls and follow-up actions. • Guided junior executives on policy matters and process improvements. • Managed payment-related and escalated customer cases. • Applied strong communication and analytical skills to resolve customer concerns.
2023 - 2024