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Freelancer Overview

I am an experienced IT professional with a strong background in technical support, business analysis, and project management, specializing in data-driven process optimization and operational excellence. My hands-on expertise includes troubleshooting and resolving network, system, and application issues, as well as documenting workflows and managing data across platforms such as ServiceNow, Jira, Confluence, and CRM systems. I have experience performing bulk data uploads, ensuring data integrity, and generating analytical reports to support decision-making. My skills in UI/UX wireframing, stakeholder engagement, and process documentation have enabled me to bridge business and technical needs, making me adept at supporting data labeling and annotation workflows for AI training data projects. I am committed to delivering high-quality, reliable data and process improvements to enhance user experience and support AI development initiatives.

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