Train Intercom AI by creating and refining prompts and modifying articles
OtherTextPrompt Response Writing SFT
In my role as Head of Customer Success, I have led initiatives to train Intercom’s AI by creating and refining prompts, ensuring the system correctly interprets and retrieves information from our knowledge base. This involved labeling and segmenting large volumes of support content, categorizing articles by topics, intents, and user scenarios to improve AI accuracy and contextual understanding.
In my role as Head of Customer Success, I have led initiatives to train Intercom’s AI by creating and refining prompts, ensuring the system correctly interprets and retrieves information from our knowledge base. This involved labeling and segmenting large volumes of support content, categorizing articles by topics, intents, and user scenarios to improve AI accuracy and contextual understanding.
2025