IT Intern
As an IT Intern, I contributed to digital transformation projects and gained hands-on experience in IT operations. I created and executed thorough test scenarios for an internal AI chatbot, resulting in enhanced accuracy and system performance. Additionally, I helped implement an e-mail classification system using advanced sentiment analysis techniques. • Designed and executed test scenarios for an AI chatbot to identify and resolve bugs. • Improved system reliability and user satisfaction by enhancing chatbot conversational accuracy. • Developed an e-mail classification feature leveraging a BERT-based sentiment analysis model. • Collaborated with senior IT professionals and presented findings to cross-functional teams.