Serena Chou

Key Skills

Software

CrowdSource

Scale AI

Internal/Proprietary Tooling

Top Subject Matter

LLM evaluation in Mandarin

Financial Services data

Customer data

Top Data Types

Document

Image

Text

Top Task Types

Classification

Prompt Response Writing SFT

Text Summarization

Translation Localization

Freelancer Overview

Experienced financial data specialist with a strong background in fraud detection and compliance, leveraging data labeling expertise to enhance AI-driven solutions. At IBM, I led a team to develop a multi-module fraud detection solution spanning pre- and post-event fraud identification, onboarding, and transaction analysis. My role included defining a data governance strategy to align and manage data across 15+ sources, implementing 80+ rule-based monitoring protocols, and deploying AI models that effectively reduced fraud incidents by enhancing detection accuracy and real-time insights. Additionally, my experience as a Classification Automation Specialist at Amazon highlights my proficiency in developing accurate, bilingual (Mandarin and English) classification rules. I achieved 99.99% accuracy in automating dangerous goods classifications, ensuring logistics safety and regulatory compliance. I also developed and led a training program for new team members, fostering expertise in handling complex classification tasks. My combined experience in financial risk, data labeling, and classification underscores my commitment to precision, efficiency, and risk mitigation in high-stakes environments.

Labeling Experience

Education

Work History