Sergey Kashper

Key Skills

Software

Other

Top Subject Matter

No subject matter listed

Top Data Types

Document

Image

Text

Top Label Types

Classification

Question Answering

Text Generation

Diagnosis

Freelancer Overview

I am an experienced leader in global customer support and operations, with a strong background in leveraging data-driven strategies and AI tools to improve service delivery and customer experience. My expertise includes implementing automation, process optimization, and knowledge base development for large-scale, 24/7 environments across telecom, mobile, and fintech sectors. I have hands-on experience integrating Gen-AI solutions, chatbots, and self-service portals, which involved managing and curating training data to enhance AI performance and customer satisfaction. My technical skills span CRM platforms (Zendesk, ServiceNow, Salesforce, Jira), analytics tools (Power-BI, Tableau), and cloud technologies, enabling me to align data annotation and labeling initiatives with business objectives and operational excellence. I thrive in cross-functional teams, partnering with product and engineering to ensure data quality and actionable insights for continuous improvement.

Labeling Experience

Education

Work History