Technology Intern (NLP)
In this NLP internship, I performed intent labelling and tokenisation for customer support queries. I enhanced intent-matching pipelines by annotating text data to identify user intents, boosting accuracy and reducing query resolution times. The annotation process involved classifying and labelling text entities as part of pipeline optimization. • Annotated and labelled large volumes of customer queries for intent classification. • Used advanced tokenisation techniques and NLP pipelines. • Collaborated with data scientists to refine entity recognition strategies. • Improved machine learning models for better intent-matching accuracy.