Key Skills

Software

Lionbridge

Top Subject Matter

No subject matter listed

Top Data Types

Audio

Image

Text

Top Label Types

Audio Recording

Emotion Recognition

Freelancer Overview

I am an experienced remote customer service professional with over 5 years managing high-volume, multi-channel support in banking, finance, and sales environments. My expertise in handling 120–180+ daily tickets, precise CRM documentation, and strict adherence to compliance standards has equipped me with a keen eye for detail and accuracy—key skills for data labeling and AI training data roles. I am highly proficient with CRM and ticketing systems such as Zendesk, Freshdesk, and Salesforce, and have a strong track record in written communication, documentation, and issue resolution. My ability to analyze trends and deliver actionable insights has contributed to process improvements and quality assurance in fast-paced, distributed teams. I am confident in my ability to deliver accurate, high-quality data annotation and support AI projects with diligence, reliability, and a commitment to excellence.

Labeling Experience

Education

Work History