Key Skills

Freelancer Overview

SHIENA MERCENE ISLA Mortgage Loan Processor shienaisla816@gmail.com | 09159875790 | Imus City, Cavite| linkedin.com/in/shienamerceneisla SUMMARY In my role as a Mortgage Loan Processor, I am responsible for gathering application documents, loan processing, and assessing customer’s requirements for home residential, investment, and construction loans. I have solid 10 years foundation in real estate for both US and AU mortgage. I specialized and focused in assisting customers with their loan applications, document preparation, collaborating with mortgage brokers to identify loan approvals or rejections according to the lender’s policy, and many other tasks related to administrative assistance. WORK EXPERIENCE Mortgage Loan Processor | Resolve Finance ABN Group 2023 – Present • Act as customer’s main point of contact throughout the entire mortgage process • Familiar with lender portal and CRM Software and tools in the mortgage broking industry • Has a strong attention to detail, with experience in reviewing complex information, identifying errors, ensuring compliance, and maintaining high accuracy through meticulous validation • Assisting and gathering necessary financial documentation, liaising with the lenders and banks to move forward with the application from approval up to progress payment stage • Building and managing all stakeholders to ensure loan are approved and funded in a timely manner • Assisting brokers with scheduling appointments, managing calendars, and organizi

Labeling Experience

Education

Work History