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Shola Majayogbe

Shola Majayogbe

Customer Service Representative in Contract Review, Compliance, and Legal Research

Nigeria flagN/A, Nigeria
$8.00/hrIntermediateScale AIProdigy

Key Skills

Software

Scale AIScale AI
ProdigyProdigy

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument
VideoVideo

Top Task Types

Question AnsweringQuestion Answering
Text SummarizationText Summarization
TranscriptionTranscription
Evaluation/RatingEvaluation/Rating

Freelancer Overview

Customer Service Representative in Contract Review, Compliance, and Legal Research. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Zaporizhzhia State University (2020) and Diploma, Chartered Institute of Personnel Management (2021).

IntermediateEnglishYorubaFrench

Labeling Experience

Software Expert

TextTranscription
As a Software AI Analyst in my case, the work really centers around how I interact with AI systems in a practical, hands-on way. I go through AI-generated responses, check whether they actually make sense, and spot where the system gets things wrong or misses the point. It’s the kind of role where my attention to detail and ability to think like a real user matter a lot, because I’m not just following instructions, I’m judging whether the AI is actually being useful and accurate. I also test different AI features inside software tools, see how they behave in different situations, and give feedback on what needs to improve. Over time, I start to notice patterns, like where the AI tends to make mistakes or where it responds well, and that insight becomes valuable for improving the system. In my kind of role, it’s less about being overly technical and more about being consistent, thoughtful, and critical in a calm way. I’m basically helping shape how the AI learns to respond better to real people.

As a Software AI Analyst in my case, the work really centers around how I interact with AI systems in a practical, hands-on way. I go through AI-generated responses, check whether they actually make sense, and spot where the system gets things wrong or misses the point. It’s the kind of role where my attention to detail and ability to think like a real user matter a lot, because I’m not just following instructions, I’m judging whether the AI is actually being useful and accurate. I also test different AI features inside software tools, see how they behave in different situations, and give feedback on what needs to improve. Over time, I start to notice patterns, like where the AI tends to make mistakes or where it responds well, and that insight becomes valuable for improving the system. In my kind of role, it’s less about being overly technical and more about being consistent, thoughtful, and critical in a calm way. I’m basically helping shape how the AI learns to respond better to real people.

2025 - 2026

AI training

TextEvaluation Rating
Annotated and labeled large datasets (text, images, and/or audio) to support machine learning model development Evaluated AI-generated responses for accuracy, relevance, and safety based on defined guidelines Ranked and compared model outputs to improve overall system performance Provided detailed, structured feedback to enhance AI behavior and response quality Ensured consistency and high accuracy across all annotation tasks Met daily and weekly productivity targets while maintaining quality standards Collaborated with QA teams to review outputs and implement feedback Followed strict data security and confidentiality protocols

Annotated and labeled large datasets (text, images, and/or audio) to support machine learning model development Evaluated AI-generated responses for accuracy, relevance, and safety based on defined guidelines Ranked and compared model outputs to improve overall system performance Provided detailed, structured feedback to enhance AI behavior and response quality Ensured consistency and high accuracy across all annotation tasks Met daily and weekly productivity targets while maintaining quality standards Collaborated with QA teams to review outputs and implement feedback Followed strict data security and confidentiality protocols

2025 - 2026

Education

U

University of Benin

Master of Science, Human Resource Management

Master of Science
2021 - 2022
I

Institute of Technology, Lagos Nigeria

Diploma, Software Development

Diploma
2021 - 2021

Work History

1

1840&Co.

Human Resources Specialist

N/A
2024 - Present
1

1840&Co.

Team Lead (Agent Dispatch)

N/A
2022 - 2024