Operations Customer Expert - TikTok (AI Training/Moderation)
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As an Operations Customer Expert for TikTok at Teleperformance, I managed and moderated high-level sensitive and private content between the company's internal operations and its clients. My work involved handling complex end-to-end issues that required navigation of internal private systems, applying content policies, and ensuring compliance with client demands. This included training AI systems through the evaluation of sensitive content and moderation standards. • Conducted evaluation and moderation of text-based content. • Ensured policy compliance in AI-driven content decisions. • Provided feedback to refine and improve AI moderation tools. • Collaborated with internal teams on AI system training.
As an Operations Customer Expert for TikTok at Teleperformance, I managed and moderated high-level sensitive and private content between the company's internal operations and its clients. My work involved handling complex end-to-end issues that required navigation of internal private systems, applying content policies, and ensuring compliance with client demands. This included training AI systems through the evaluation of sensitive content and moderation standards. • Conducted evaluation and moderation of text-based content. • Ensured policy compliance in AI-driven content decisions. • Provided feedback to refine and improve AI moderation tools. • Collaborated with internal teams on AI system training.
2024 - Present