CUSTOMER SERVICE CHATBOT AGENT
Managed high-volume customer interactions using AI-powered chatbots, focusing on accurately interpreting user intents and annotating dialogues to improve model performance. Conducted real-time data annotation, including categorizing customer queries, tagging responses, and identifying gaps in the training set. Performed quality assurance checks to maintain high annotation accuracy and collaborated with QA and technical teams for dataset refinement. • Labeled and categorized chatbot conversation logs for NLP model training. • Applied intent classification and entity tagging to textual data from diverse user queries. • Utilized web-based annotation platforms, consistently adhering to established guidelines. • Contributed to continuous improvement of chatbot AI through comprehensive data annotation.