Customer Case Manager
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As a Customer Case Manager, I handled and resolved customer technical issues while ensuring client satisfaction and adherence to service level agreements. The position required problem-solving ability, technical knowledge, and excellent communication skills. I contributed to escalation management and SLA compliance in a fast-paced environment.
• Achieved a 95% customer satisfaction rate by efficiently resolving technical inquiries.
• Led case escalation management, ensuring prompt problem resolution.
• Maintained SLA compliance in all customer queries and escalations.
• Fostered positive client relationships through clear communication.
As a Customer Case Manager, I handled and resolved customer technical issues while ensuring client satisfaction and adherence to service level agreements. The position required problem-solving ability, technical knowledge, and excellent communication skills. I contributed to escalation management and SLA compliance in a fast-paced environment. • Achieved a 95% customer satisfaction rate by efficiently resolving technical inquiries. • Led case escalation management, ensuring prompt problem resolution. • Maintained SLA compliance in all customer queries and escalations. • Fostered positive client relationships through clear communication.
2019 - 2021