Sofiia Bukshovana - Senior Social Media Support Specialist – Chatbot Training

Key Skills

Software

Clickworker

Appen

Mindrift

OneForma

Toloka

Top Subject Matter

Customer Support Chatbots

Maintain and update knowledge base

E-commerce - customer support

Top Data Types

Text

Document

Image

Top Task Types

Evaluation Rating

Data Collection

Prompt Response Writing SFT

RLHF

Freelancer Overview

Senior Social Media Support Specialist – Chatbot Training. Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Arts, University of Information Technology and Management (2015). AI-training focus includes data types such as Text and labeling workflows including Chatbot Training.

Entry LevelEnglishUkrainianRussianPolish

Labeling Experience

Senior Social Media Support Specialist – Chatbot Training

Text

I assisted in training chatbots for Facebook and Instagram messaging platforms. This involved curating, reviewing, and optimizing conversation data to enhance chatbot responses. Collaboration with tech and marketing teams ensured alignment with communication standards. • Curated and labeled chatbot training data to improve accuracy • Verified and refined conversational flows based on user queries • Worked closely with cross-functional teams for integration • Utilized internal tools for documentation and feedback cycles

2024 - 2025

Education

U

University of Information Technology and Management

Bachelor of Arts, Business English

Bachelor of Arts

2012 - 2015

Work History

G

G2A

Senior Social Media Support Specialist / Shift Manager

Remote

2024 - 2025

G

G2A

Social Media Support Specialist

Rzeszow

2017 - 2024