Project: AI Voice Analytics Pipeline
Developed an AI pipeline for analyzing sales call audio data using speech-to-text models. Labeled segments for transcription and downstream sentiment and intent analysis. Integrated audio data labeling into broader analytics for sales decision support. • Applied Whisper and Hugging Face models for accurate audio transcription. • Performed intent detection and sentiment classification on call transcripts. • Estimated sales probability based on labeled conversational cues. • Employed Python and NLP techniques for end-to-end pipeline development.