Key Skills

Software

No software listed

Top Subject Matter

AI Training for Customer Relationship Management (CRM) Systems

Data Labeling for Customer Support and Service Optimization

AI Training for Marketing Automation and Analysis

Top Data Types

Document

Image

Text

Top Task Types

Action Recognition

Classification

Diagnosis

Evaluation Rating

Mapping

Freelancer Overview

With 4 years of experience in customer support and quality coaching in an outsourcing company, I have honed my analytical and problem-solving skills. As a Quality Coach, I reviewed the deliverables of agents in areas such as mailing, call centers, and time-consuming tasks, ensuring high-quality standards and excellent customer service. My academic background in general accounting and marketing further solidifies my ability to approach tasks with precision and a customer-centric mindset. While I am new to the field of data labeling and AI training, my passion for continuous improvement, evidenced by my Yellow Belt certification in Lean Management, drives me to seek efficient and effective solutions. I am eager to leverage my experience in quality assurance and customer support to contribute to AI projects that enhance user interactions and service quality.

Labeling Experience

Education

Work History