Support Operations Manager
Segmentation
As Support Operations Manager, I am responsible for leading marketing operations and executing cross-functional initiatives to ensure seamless Fintech product delivery. I design and implement data-driven roadmaps to optimize segmentation and the customer journey. My role also requires close alignment of Marketing, Product, and Support teams to improve efficiency across launches. • Led cross-department marketing and operations projects to successfully deliver Fintech services
• Designed data-driven initiatives focusing on segmentation and customer retention
• Collaborated with multiple teams to streamline the launch process and improve workflow efficiency
• Mentored teams and set performance benchmarks to exceed business goals
As Support Operations Manager, I am responsible for leading marketing operations and executing cross-functional initiatives to ensure seamless Fintech product delivery. I design and implement data-driven roadmaps to optimize segmentation and the customer journey. My role also requires close alignment of Marketing, Product, and Support teams to improve efficiency across launches. • Led cross-department marketing and operations projects to successfully deliver Fintech services • Designed data-driven initiatives focusing on segmentation and customer retention • Collaborated with multiple teams to streamline the launch process and improve workflow efficiency • Mentored teams and set performance benchmarks to exceed business goals
2024 - Present