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Table of Contents How to Succeed as a Chat Moderator- Part 1 ................................................................................. 3 Working time and work routine .................................................................................................. 3 RULES .......................................................................................................................................... 4 3. NEVER EVER suggest and/or accept to receive money or another form of gift/compensation from the customer To agree to or propose financial compensation or another type of compensation is strictly forbidden. ................................................................................. 4 9. NEVER EVER ask the customer for private information Never ever ask for a bank account, contact information (address, telephone, email etc), passport details and more. ✓ The customer's anonymity is just as important as your own ................................................ 5 What happens if you violate the rules: ................................................................................... 5 HOW TO KEEP CUSTOMER SATISFIED ......................................................................................... 6 TYPES OF MESSAGES ...................................................................................................................... 8 FREE MESSAGES ......................................................................................................
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