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T

Taylor Reagan

Internal IT Support

USA flag
Yellowknife, Usa
$20.00/hrEntry Level

Key Skills

Software

No software listed

Top Subject Matter

General Heath and Patient care
Social Media advertisement generation and refinement
E-commerce relationship building

Top Data Types

ImageImage
VideoVideo
AudioAudio

Top Task Types

Text Generation
Fine Tuning

Freelancer Overview

Internal IT and Social Media Professional Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Provided desktop support and end-user assistance for hardware, software, and network issues while collaborating with Networking, Security, Infrastructure, and Applications teams. Managed phone queue support and incident (ticket) queue to ensure timely resolution of reported issues. Performed remote troubleshooting, diagnosed problems, and delivered solutions based on customer details. Built and expanded relationships with retailers and partners to grow product distribution across Canada. Organized travel and trade show participation to showcase products and connect with customers and businesses. Created and managed engaging content on Facebook and Instagram, responded to follower feedback, and grew the brand community

Entry LevelEnglish

Labeling Experience

Internal IT Support

As an Internal IT Support specialist, I provided a range of support for hardware, software, and network-related incidents. The position involved collaborating with several IT teams and delivering prompt solutions for customers. It required excellent customer service and technical troubleshooting abilities. • Delivered end-user desktop support and solved incidents efficiently via phone and ticketing systems. • Collaborated with Networking, Security, Infrastructure, and Applications teams to resolve complex issues. • Diagnosed and resolved problems through remote troubleshooting and user guidance. • Supported internal knowledge management to minimize redundant tickets and improve response times.

As an Internal IT Support specialist, I provided a range of support for hardware, software, and network-related incidents. The position involved collaborating with several IT teams and delivering prompt solutions for customers. It required excellent customer service and technical troubleshooting abilities. • Delivered end-user desktop support and solved incidents efficiently via phone and ticketing systems. • Collaborated with Networking, Security, Infrastructure, and Applications teams to resolve complex issues. • Diagnosed and resolved problems through remote troubleshooting and user guidance. • Supported internal knowledge management to minimize redundant tickets and improve response times.

2020 - 2022

Education

W

William Blount High School

High School Diploma, General Education

High School Diploma
2010 - 2014

Work History

B

Bullock Bistro

Head of Social Media and Marketing

Yellowknife
2023 - 2025
C

Clayton Homes

Internal IT Support

N/A
2020 - 2022