Customer Success Specialist
As a Customer Success Specialist, I provided customer support services specifically for sellers on a prominent e-commerce platform in Indonesia and the Philippines. I delivered prompt, accurate, and efficient assistance via live chat and email for a variety of seller-related issues and inquiries. I consistently met or exceeded monthly KPIs, receiving recognition as Best Agent in September 2024.
• Delivered live chat and email support for platform sellers
• Handled seller inquiries for both Indonesian and Philippine markets
• Achieved high performance based on KPI metrics
• Provided effective solutions to seller-related problems
As a Customer Success Specialist, I provided customer support services specifically for sellers on a prominent e-commerce platform in Indonesia and the Philippines. I delivered prompt, accurate, and efficient assistance via live chat and email for a variety of seller-related issues and inquiries. I consistently met or exceeded monthly KPIs, receiving recognition as Best Agent in September 2024. • Delivered live chat and email support for platform sellers • Handled seller inquiries for both Indonesian and Philippine markets • Achieved high performance based on KPI metrics • Provided effective solutions to seller-related problems
2024 - Present