Customer Service Representative
As a customer service representative at CDS Marketing, I managed appointment scheduling and enhanced customer satisfaction through prompt service. I verified client information and ensured seamless communication between clients and service providers. The role required attention to detail, communication skills, and the ability to resolve conflicts efficiently.
• Scheduled and confirmed client appointments, minimizing scheduling errors.
• Improved data accuracy by verifying and updating client records.
• Facilitated communication between clients and team members.
• Resolved client scheduling conflicts to support retention and satisfaction.
As a customer service representative at CDS Marketing, I managed appointment scheduling and enhanced customer satisfaction through prompt service. I verified client information and ensured seamless communication between clients and service providers. The role required attention to detail, communication skills, and the ability to resolve conflicts efficiently. • Scheduled and confirmed client appointments, minimizing scheduling errors. • Improved data accuracy by verifying and updating client records. • Facilitated communication between clients and team members. • Resolved client scheduling conflicts to support retention and satisfaction.
2012 - 2019