Teresia Mucioka

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Freelancer Overview

TERESIA MUCIOKA Customer operations& product specialist Teresia.Mucioka.CX@gmail.com. //linkedin.com/in/teresia-mucioka Nairobi,Kenya( operating onGMT+3/UK timezone Payroll: Equipped with active UK Banking Facilities for BACS/Faster Payments. PROFESSIONAL SUMMARY Results-driven Operations and Customer Experience specialist with a strong background in high-volume specialty coffee and professional pastry production. Promoted from Intern to Full-Time Specialist at Castle Gardens due to exceptional product consistency and operational reliability. Certified by Angaza Empowerment College with a focus on international food safety and quality standards. Equipped with UK banking and a high-speed remote setup. PROFESSIONAL EXPERIENCE Castle Gardens | Nairobi, Kenya Customer Operations & Product Specialist | Nov 2024 – Oct2025 Quality Assurance: Oversaw daily production of specialty pastries and coffee, maintaining 100% adherence to technical recipe standards waste management: Streamlined inventory tracking for perishables, reducing ingredient waste by ~15% through improved stock rotation. service excellence Managed high-pressure service windows for an international clientele, ensuring rapid order fulfillment and high satisfaction scores. compliance: Strictly enforced HACCP and local health safety protocols, ensuring a 5- star standard of hygiene at all times. Castle Gardens | Nairobi, Kenya vocational internship: Barista& pastry | Aug 2024 – Oct 20 24 Mentorship & Training: Completed 8

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Teresia M. hasn’t added any AI Training or Data Labeling experience to their OpenTrain profile yet.