IT Administration and DevOps Engineer
Segmentation
I served as IT Administration and DevOps Engineer, supporting internal IT, cloud, and network operations to ensure constant uptime. My work included Microsoft 365, Exchange, and user account management as well as infrastructure monitoring and diagnostics. I contributed to continuous improvement initiatives and scalable network expansions.
• Maintained 99.5% system uptime with troubleshooting, patching, and upgrades across multiple servers
• Designed and implemented a scalable VoIP and cloud PBX solution
• Managed network integration, VLAN segmentation, and Cisco device deployments
• Reduced reactive support tickets by 45% through proactive infrastructure monitoring
I served as IT Administration and DevOps Engineer, supporting internal IT, cloud, and network operations to ensure constant uptime. My work included Microsoft 365, Exchange, and user account management as well as infrastructure monitoring and diagnostics. I contributed to continuous improvement initiatives and scalable network expansions. • Maintained 99.5% system uptime with troubleshooting, patching, and upgrades across multiple servers • Designed and implemented a scalable VoIP and cloud PBX solution • Managed network integration, VLAN segmentation, and Cisco device deployments • Reduced reactive support tickets by 45% through proactive infrastructure monitoring
2020 - 2023