Virtual Assistant / Customer Support Executive
As a Virtual Assistant and Customer Support Executive, I provided direct client support via email, managed appointments, and handled onboarding documentation. I was instrumental in improving service delivery through communication with clients and scheduling efficiency. The role required proficiency in CRM software, attention to detail, and strong organizational abilities. • Resolved over 90% of more than 180 weekly customer inquiries through prompt responses. • Increased daily appointment conversions by 30% through effective scheduling and follow-up. • Managed onboarding data and travel itineraries using digital tools for accurate information handling. • Monitored customer feedback and maintained service-related documentation for quality improvement.