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Freelancer Overview

I bring extensive experience leading AI-driven product initiatives, with a strong focus on data quality, labeling, and human-in-the-loop systems for automation. My work at Conversica involved evolving deterministic automation into GenAI, where I defined guardrails, evaluation frameworks, and escalation paths to ensure safe, reliable, and policy-compliant AI outcomes. I have managed teams responsible for conversation design and UX, ensuring annotated training data aligns with business goals and compliance standards. My background spans B2B SaaS, developer platforms, and enterprise-scale observability products, where I prioritized robust data governance, permissions, and monitoring. I excel at collaborating with engineering and design to build scalable foundations for AI products, and have a proven track record in implementing rigorous feedback loops, quality metrics, and operational processes that drive adoption and trust in AI-powered solutions.

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