Key Skills

Freelancer Overview

TRACY WANJIRU NJOROGE CUSTOMER SERVICE SALESPERSON njorogetracywanjiru@gmail.com | +254745999176 | Kenya PROFESSIONAL SUMMARY Dedicated and customer-focused Customer Service Representative with strong communication and problem- solving skills. Experienced in handling customer inquiries, resolving complaints, and providing high-quality service to ensure customer satisfaction. Able to work in fast-paced environments while maintaining professionalism and efficiency WORK EXPERIENCE Customer service representative Jan 2025 – Jan 2026 Muyog technical center - Nairobi, Kenya • Responded to customer inquiries via phone, email, and in-person • Resolved customer complaints efficiently and professionally • Maintained accurate records of customer interactions • Provided product/service information to customers • Worked with team members to improve customer experience Sales Assistant – Sports & Gym Shop Jan 2024 – Jan 2025 Highbury sports studio - Nairobi, Kenya • Assisted customers in selecting sportswear, gym equipment, and fitness accessories based on their needs and goals • Provided product knowledge on training gear, supplements, and equipment usage • Processed sales transactions accurately using POS systems • Maintained store cleanliness, organization, and attractive product displays • Monitored stock levels and restocked shelves to ensure product availability • Contributed to meeting and exceeding daily and monthly sales targets EDUCATION Certificate in computer studies Jun 2022 –

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Education

Work History