Technical Support Engineer
As a Technical Support Engineer specializing in Microsoft Dynamics 365 Finance and Operations, I provided expert support for Tier II escalations and managed complex technical issues. My responsibilities included troubleshooting, case management, customer engagement, and cloud/on-premises environment management. This role required a deep knowledge of ERP solutions and technical integration skills, especially with cloud platforms like Azure. • Provided Tier II technical support for unresolved customer issues and participated in root cause investigations. • Managed complex upgrade scenarios and oversaw application lifecycle management for Dynamics 365 FO environments. • Led application integration and deployment tasks, ensuring business continuity for enterprise clients. • Achieved a high customer satisfaction rating through prompt issue resolution and technical expertise.