Customer Support Officer
TextEntity Ner Classification
As Customer Support Officer, I deliver prompt and professional support to customers through multiple channels including phone, email, chat, and in-app services. I perform vital KYC account updates, technical troubleshooting, and compliance checks for ongoing customer satisfaction. Collaborating with product and compliance teams, I help optimize the service experience and promote safe banking practices.
• Assist customers with technical and account issues via various digital channels.
• Update, verify, and maintain compliance and KYC documentation.
• Log all customer interactions and resolutions in CRM platforms like Zendesk and Jira.
• Educate users on digital security and Moniepoint product usage.
As Customer Support Officer, I deliver prompt and professional support to customers through multiple channels including phone, email, chat, and in-app services. I perform vital KYC account updates, technical troubleshooting, and compliance checks for ongoing customer satisfaction. Collaborating with product and compliance teams, I help optimize the service experience and promote safe banking practices. • Assist customers with technical and account issues via various digital channels. • Update, verify, and maintain compliance and KYC documentation. • Log all customer interactions and resolutions in CRM platforms like Zendesk and Jira. • Educate users on digital security and Moniepoint product usage.
2022 - Present