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Freelancer Overview
VAIJNATH SHIVAJI GOLER (MUNDE) Kalamboli, Navi Mumbai, Maharashtra 410218 8779863217 | ervaijnathgoler@gmail.com Google Skills Profile: skills.google.com/vaijnath | LinkedIn: linkedin.com/in/vaijnath-goler Referral: Ms. Laiba Tambe OBJECTIVE Computer Engineering Graduate (2025, Grade O) with strong technical troubleshooting skills and verified expertise in Customer Engagement AI. Seeking a Process Associate / Technical Support role at Sutherland. I bring specialized certification in Dialogflow CX (Chat Support Logic) and Google Workspace, combined with a typing speed of 45+ WPM (98% Accuracy). Resident of Kalamboli, ready to join immediately and flexible with rotational shifts. CORE COMPETENCIES Communication: Professional Written English (Chat Process), Active Listening, Email Etiquette. Technical Support: Strong grasp of Windows/macOS troubleshooting, Internet connectivity, and Google Cloud basics. Process Adherence: Experience following strict SOPs and documentation during Google Cloud Internship. Customer Engagement Tools: Verified knowledge of Dialogflow CX (Chatbot flows) and Customer Engagement Suite. Efficiency: Fast Typing (45+ WPM), Multitasking, Quick adaptability to CRM tools. WORK EXPERIENCE Artificial Intelligence Intern Google Cloud Skills Boost | Remote Jun 2024 – Dec 2024 Process Compliance: Followed strict guidelines to process and analyze large datasets using Google Sheets and BigQuery. Customer Experience Logic: Completed advanced training in "Building End
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